Privacy Policy

MSI Chatbot · Operated by Maverick Solutions Inc. · Last updated 2026-05-22

This Privacy Policy explains how MSI Chatbot ("we", "us") collects, uses, and protects information when you connect a Facebook Page or chat with one of our AI-powered sales assistants.

1. Information we collect

• Facebook account & Page data. When an admin connects a Facebook Page, we receive the connecting user's name, profile picture, email, and the list of Pages they manage, plus a Page access token used to read incoming messages and send replies on the Page's behalf.
• Conversation content. Messages sent to and from a connected Page (Messenger DMs, optional Page comment replies) are stored so the AI can reference prior context and so the merchant can audit conversations.
• Order & payment metadata. When customers place an order through the chat, we store the items, delivery details, and payment receipts they upload.
• Operational logs. Standard server logs (timestamps, IP addresses, request paths) for security and debugging.

2. How we use information

• To deliver AI replies to customers on behalf of the connecting business.
• To let merchants review conversations, orders, and payments inside their admin dashboard.
• To improve the reliability and quality of the service.

We do not sell personal data and we do not use customer conversation content to train third-party AI models.

3. Data sharing

• OpenAI — message content is sent to OpenAI to generate AI responses and to read documents you upload, subject to OpenAI's Privacy Policy.
• Agora — for outbound collection calls, the call audio and transcript are processed by Agora's Conversational AI service, subject to Agora's Privacy Policy.
• Meta / Facebook — we exchange data with the Facebook Graph API on behalf of the connecting Page admin.
• AWS — application servers, database, and file storage are hosted on Amazon Web Services.

4. Data retention

We keep conversation, order, and payment records for as long as the connected business uses the service, plus a reasonable period for backups and dispute resolution. A business can request deletion of its data by contacting us at the address below.

5. Your rights

You may request access to, correction of, or deletion of personal data we hold about you by emailing the contact below. Facebook users may also revoke this app's permissions at any time from their Facebook account settings.

6. Security

Connections to our service use HTTPS. Page access tokens and other secrets are stored encrypted at rest. We restrict access to production data to a small set of administrators.

7. Contact

Questions about this policy or requests for data deletion: support@mavericksolutionsinc.ph.